Last updated: October 2026
This policy explains what happens to fees paid to Flint Recruitment if you cancel or if a placement does not go ahead. Please read it before you pay.
1. The rule in one line
Before an offer is issued you can cancel and get a refund (see section 3). Once an offer has been issued to you, fees are not refundable.
2. What "offer issued" means
An offer is issued when an employer, through Flint, gives you or confirms in writing a job offer, offer letter or employment contract. Flint shows this in your application as the stage Offer issued. From that point our recruitment work for you is complete and the later steps (work permit, visa, tickets) depend on you and the authorities.
3. Before an offer is issued
- If you cancel or withdraw your application before an offer is issued, tell us in writing (through your account or by e-mail). We refund the fees you have paid, less (a) any government, embassy, medical, attestation or other third-party charges already paid on your behalf, which we cannot recover, and (b) a reasonable processing charge for work already done, if it is stated on your fee schedule.
- If the job is withdrawn by the employer, or we cannot present you for it, we refund the fees you paid for it in full, or, if you prefer, move them to another suitable job.
- If you are rejected at screening or interview, any fee that was due only after selection is not charged. Fees already paid for services we have performed are handled as in the first point above.
4. After an offer is issued: no refund
Once an offer has been issued, no refund is given for any reason, including where:
- you decide not to accept the offer or not to travel;
- you do not attend a medical, interview or document appointment;
- your visa or work permit is refused or delayed, or your medical result is unfit;
- documents you gave turn out to be wrong, incomplete or false;
- you change your mind, find another job, or your personal circumstances change.
This is because by then the employer has been secured, the offer has been made and most of our costs have been spent.
The one exception: where the offer is withdrawn or cancelled by the employer for a reason that is not caused by you, and you have not been placed, we will, at our choice, refund fees paid for the services we have not yet performed or offer you another suitable job. We will tell you which in writing.
5. For employers and clients
Service fees are payable as agreed in your written agreement. Fees for candidates who have been issued an offer are not refundable. If a candidate you accepted does not join or leaves within a replacement period stated in your agreement, you may be offered a replacement candidate instead of a refund.
6. For agents and partner agencies
Commission is not payable, or may be taken back, for any placement where the candidate's fee is refunded. No commission is payable on cancelled applications.
7. Charges made by agents
This policy covers only money paid to Flint through the Flint payment page. Agents and partner agencies are independent and set their own charges, so any refund of money you paid to an agent is a matter between you and that agent. Flint does not collect, hold or refund what an agent charges. Ask the agent for a receipt for everything you pay, and tell us if you think an agent has charged you unfairly.
8. How to ask for a refund
- Write to us through your account or by e-mail (see the Contact page), with your application code and the receipt.
- We reply within 7 working days and pay approved refunds within 14 working days to the same method you paid with, or by bank transfer.
- Online payment charges made by the payment provider may not be returned by them.
9. Cancelling a payment in progress
If an online payment fails, or you are charged twice, tell us with the reference. Amounts taken in error are returned in full.
10. Fees that are not allowed
Flint charges candidates only the fees that are lawful in the country concerned and shown to you on the job or in writing. If you were asked to pay anything else, or were told to pay outside the Flint payment page, tell us at once. We will look into it and refund anything that should not have been charged.
11. Disputes
This policy is governed by the laws of India and the State of Karnataka. Please contact us first and we will try to settle any disagreement fairly. If it cannot be settled, the courts at Belgaum, Karnataka have exclusive jurisdiction.
12. Contact
Refund questions: see the Contact page.
Last updated 7 November 2026